Hello experts,
I was practising B-ACD based on the drop-through example from Cisco configuration guide. Here's my Tcl script. Callers from PSTN call in and hear the initial welcome message. But if no one answers the call and the call goes back to the queue, PSTN phone only gets silence. CME should play music on hold at this time, from my 2nd greeting file in router flash.
Then I noticed in CME SRST mode (no connectivity to UCM servers at all), there's no MoH between Br2 phones internally or on PSTN phones. Looks like the culpit is on CME MoH, not on Tcl script. I pasted configurations on my CME SRST below. No matter I put "multicast moh 239.1.1.5" or not, same result, PSTN or internal Br2 callers hear silence.
Could you help me? Thank you in advance!
!
interface Loopback0
ip address 177.1.254.3 255.255.255.0
ip pim dense-mode
ip ospf network point-to-point
!
interface GigabitEthernet0/1.11
encapsulation dot1Q 502
ip address 177.3.11.1 255.255.255.0
ip pim dense-mode
snmp trap link-status
!
telephony-service
sdspfarm units 3
sdspfarm transcode sessions 3
sdspfarm tag 1 Br2-RSVP
sdspfarm tag 2 Br2-HW-Xcoder
srst mode auto-provision all
srst ephone template 1
srst dn template 1
srst dn line-mode octo
max-ephones 3
max-dn 10
ip source-address 177.3.11.1 port 2000
voicemail 5500
mwi relay
max-conferences 8 gain -6
moh flash:en_my_dropthru.au
transfer-system full-consult
secondary-dialtone 9
create cnf-files
!