Hi All,
I need some help with CUPC login issue. When I try to login to the CUPC client, it returns the error: Login Failed. Unable to connect to your login server.
I verified the end-user details in CUCM and CUPS config looks OK. Some portions of the CUPC logs are below:
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***LOGGING INITIALIZED at Thu May 23 13:52:07 2013
***LOGNAME='C:\Documents and Settings\admin\Local Settings\Application Data\Cisco\Unified Personal Communicator\Logs\UnifiedClient'
***LOGGERS='CONSOLE, LOG4CXX' (0x000a)
***
***
2013-05-23 13:52:07,910 [0x0000069c] WARN LCLogger - (TCUMSG_CATLVL) Log level set to 2 (Warning) for category 'LCToolkitDebugLevel'
2013-05-23 13:52:07,910 [0x0000069c] ERROR LCTCUXML - (TCUMSG_XMLPARSEERR2) XmlElement::LoadFromFile() - COULD NOT OPEN [C:\Documents and Settings\admin\Application Data\Cisco\Unified Personal Communicator\TCULog.xml] FOR READING
2013-05-23 13:52:07,910 [0x0000069c] DEBUG LCMiddleware - ConfigurationManager::ConfigurationManager()
2013-05-23 13:52:07,910 [0x0000069c] DEBUG LCMiddleware - Adding all multiplexer listeners
2013-05-23 13:52:07,910 [0x0000069c] INFO LCMiddleware - (MWMSG_CFGMGR_LOG_LEVEL) ******** UI enabled detailed logging!! ********
2013-05-23 13:52:07,910 [0x0000069c] DEBUG LCLogger - (TCUMSG_ALLCATLVL) Log level set to 5 (Debug) for ALL categories
2013-05-23 13:52:07,910 [0x0000069c] DEBUG LCLogger - (TCUMSG_CATLVL) Log level set to 4 (Detailed) for category 'LCToolkitDebugLevel'
2013-05-23 13:52:07,910 [0x0000069c] DEBUG LCLogger - (TCUMSG_CATLVL) Log level set to 4 (Detailed) for category 'LCToolkitDebugLevel'
2013-05-23 13:52:07,973 [0x0000069c] INFO LCWIN32UI - (WINUI_CAPATH) Setting CA Cert Path to 'C:\DOCUME~1\admin\LOCALS~1\Temp\upc2.tmp'
2013-05-23 13:52:07,973 [0x0000069c] DEBUG LCWIN32UI - GetLocalePath(): C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033
2013-05-23 13:52:07,973 [0x0000069c] DEBUG LCWIN32UI - GetLocalePath(): C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033
2013-05-23 13:52:07,989 [0x0000069c] INFO LCWIN32UI - (WINUI_INFO_GENERAL_INFO) ********************************** STARTING UNIFIED CLIENT *************************************
2013-05-23 13:52:07,989 [0x0000069c] INFO LCWIN32UI - (WINUI_INFO_GENERAL_INFO) Cisco Unified Personal Communicator
2013-05-23 13:52:07,989 [0x0000069c] INFO LCWIN32UI - (WINUI_INFO_GENERAL_INFO) Version: 7.0(1.13056)
2013-05-23 13:52:07,989 [0x0000069c] DEBUG LCMiddleware - Adding all ConfigurationManager listeners
2013-05-23 13:52:07,989 [0x0000069c] DEBUG LCVoiceMail - Constructing new VoiceMailManagerImpl
2013-05-23 13:52:07,989 [0x0000069c] DEBUG LCVoiceMail - Constructing the VVMClient
2013-05-23 13:52:07,989 [0x0000069c] DEBUG LCVoiceMail - Constructing new VMWSConnectionFacade
2013-05-23 13:52:07,989 [0x0000069c] DEBUG LCVoiceMail - VVMClient.VVMClient() Constructor
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCSessionManager - SessionManagerImpl::GetInstance()
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCSessionManager - SessionManagerImpl::SessionManagerImpl()
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCSessionManager - IMSessionManagerImpl::GetInstance()
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCSessionManager - IMSessionManagerImpl::IMSessionManagerImpl()
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCPersonManager - (MWMSG_PMI_CONSTRUCTOR) PersonManagerImpl::PersonManagerImpl()
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCDirectory - LDAPDirectoryImpl::GetInstance - creating new LDAPDirectoryImpl
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCDirectory - LDAPDirectoryImpl::LDAPDirectoryImpl - Default Constructor
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCPersonManager - Adding all PersonManager listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCSessionManager - Adding all SessionManager listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCSessionManager - Adding all IMSessionManager listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCVoiceMail - Adding all VoiceMailManager listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCOSEvents - (MWMSG_OSEVTWIN32_DEBUG_INFO) Constructing OSEventsManagerImpl
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCOSEvents - (MWMSG_OSEVTWIN32_DEBUG_INFO) Initializing the adapter table...
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCOSEvents - (MWMSG_OSEVTWIN32_DEBUG_INFO) Ethernet Adapter 0x2 Found: VMware PCI Ethernet Adapter - Packet Scheduler Miniport
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCMiddleware - Adding all multiplexer listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCMediaDevLstn - Adding all MediaDeviceManager listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCWIN32UI - GetLocalePath(): C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCConnection - Adding all ConnectionManager listeners
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCWIN32UI - GetLocalePath(): C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCWIN32UI - GetLocalePath(): C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033
2013-05-23 13:52:08,004 [0x0000069c] INFO LCWIN32UI - (WINUI_LOCALE_ID_INFO) The application locale ID is: 1033 (0x0409). The resource directory is: C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033\
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCWIN32UI - GetLocalePath(): C:\Program Files\Cisco Systems\Cisco Unified Personal Communicator\resources\1033
2013-05-23 13:52:08,004 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[MeetingPlace.userLang], value=[en]
2013-05-23 13:52:08,035 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[Hub.ContactsSortingMethod], value=[1]
2013-05-23 13:52:08,051 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[LastState.LastRecentCommFilter], value=[201]
2013-05-23 13:52:08,098 [0x0000069c] DEBUG LCMiddleware - Service::Start() - Service[ConfigurationManager], currentState[SERVICESTATE_OFFLINE]
2013-05-23 13:52:08,098 [0x000004c8] DEBUG LCMiddleware - Service::StartupThread() - Service[ConfigurationManager], currentState[SERVICESTATE_OFFLINE]
2013-05-23 13:52:08,098 [0x000004c8] DEBUG LCMiddleware - Service::StartupThread - Starting Service [ConfigurationManager] uid[7]
2013-05-23 13:52:08,114 [0x000004c8] DEBUG LCMiddleware - ConfigurationManager::StartProc()
2013-05-23 13:52:08,114 [0x000004c8] INFO LCMiddleware - (MWMSG_EIM_ADDINGLISTENERS) Adding all EPASInterfaceManager listeners
2013-05-23 13:52:08,114 [0x00000078] DEBUG LCMiddleware - TimerManager::TimerThread started
2013-05-23 13:52:08,114 [0x000004c8] DEBUG LCConnection - CUPS_CONFIG resetServers()
2013-05-23 13:52:08,114 [0x000004c8] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverAddress], value=[CUPS7]
2013-05-23 13:52:08,114 [0x000004c8] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.backupServerAddress], value=[]
2013-05-23 13:52:08,114 [0x000004c8] INFO LCMiddleware - (MWMSG_EIM_ADDSERVER) EPASInterfaceManager::PopulateServerList(primary: CUPS7)
2013-05-23 13:52:08,114 [0x000004c8] INFO LCMiddleware - (MWMSG_EIM_ADDSERVER) EPASInterfaceManager::PopulateServerList(). Backup is empty
2013-05-23 13:52:08,114 [0x000004c8] DEBUG LCMiddleware - Service::Start() - Service[EPASInterfaceManager], currentState[SERVICESTATE_OFFLINE]
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCMiddleware - Service::StartupThread() - Service[EPASInterfaceManager], currentState[SERVICESTATE_OFFLINE]
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCMiddleware - Service::StartupThread - Starting Service [EPASInterfaceManager] uid
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCConnection - ConnectionManager: REGISTER CONNECTION: ConnectionType: CUPS_CONFIG, server list: primary=CUPS7:443(https), backups=
retry timer: EXPONENTIAL : minWait=500(ms), maxWait=64000(ms), maxRetries=0, totalRetries=0, retryInterval=500(ms)
failover timer: EXPONENTIAL : minWait=500(ms), maxWait=64000(ms), maxRetries=0, totalRetries=0, retryInterval=500(ms)
failback timer: EXPONENTIAL : minWait=500(ms), maxWait=64000(ms), maxRetries=0, totalRetries=0, retryInterval=500(ms)
failback policy: ROUND_ROBIN
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCConnection - CUPS_CONFIG startConnection(): CUPS7:443(https)
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCConnection - CUPS_CONFIG setState(): [IDLE] --> [CONNECTING_PRIMARY]
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.userName], value=[blinus]
2013-05-23 13:52:08,114 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.password], value=[***************]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverAddress], value=[CUPS7]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverProtocol], value=[https]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverPort], value=[]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.autoLogon], value=[true]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.savePassword], value=[true]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.autoServerDiscovery], value=[true]
2013-05-23 13:52:08,129 [0x00000438] DEBUG LCMiddleware - Service::Notify_ServiceChanged() - Service[EPASInterfaceManager] changing from SERVICESTATE_STARTED to SERVICESTATE_CONNECTING
2013-05-23 13:52:08,129 [0x0000013c] INFO LCMiddleware - (MWMSG_EIM_LOGGINGINTOSVR) Connecting to SOAP server CUPS7
2013-05-23 13:52:08,129 [0x0000013c] DEBUG LCSoap - Request <epas:login client-type="cupc" client-version="7.0.1.13056" force="true"><epas:username>blinus</epas:username><epas:password>********</epas:password></epas:login>
2013-05-23 13:52:18,145 [0x0000013c] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://CUPS7/EPASSoap/service, Host unreachable
2013-05-23 13:52:18,145 [0x0000013c] DEBUG LCConnection - CUPS_CONFIG setReason(): [NONE] --> [UNREACHABLE]
2013-05-23 13:52:18,145 [0x0000013c] DEBUG LCMiddleware - EPASInterfaceManager::connect(). Server Unreachable.
2013-05-23 13:52:18,145 [0x0000013c] ERROR LCMiddleware - (MWMSG_CFGMGR_EPASSERVICEERR) ConfigurationManager::Update_ServiceError() - CUPS service error [1]
2013-05-23 13:52:18,145 [0x0000069c] ERROR LCWIN32UI - (WINUI_ERROR_SERVICE_ERROR) ******** CONFIG MANAGER ERROR [1] **************
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.userName], value=[blinus]
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.password], value=[***************]
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverAddress], value=[CUPS7]
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverProtocol], value=[https]
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.serverPort], value=[]
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.autoLogon], value=[true]
2013-05-23 13:52:18,145 [0x000004c8] ERROR LCMiddleware - (MWMSG_SERVICELIST_WAITABORTED) ServiceConditions::Wait(4) - ABORTED
2013-05-23 13:52:18,145 [0x000004c8] DEBUG LCMiddleware - ConfigurationManager::AbortProc() - condition[4]
2013-05-23 13:52:18,145 [0x000004c8] INFO LCMiddleware - (MWMSG_EIM_REMOVINGLISTENERS) Removing all EPASInterfaceManager listeners
2013-05-23 13:52:18,145 [0x0000013c] DEBUG LCConnection - CUPS_CONFIG reportResult(ERROR): reason=UNREACHABLE, functionality=NONE
2013-05-23 13:52:18,145 [0x0000013c] DEBUG LCConnection - $$$***** CUPS_CONFIG Server CUPS7, State was CONNECTING_PRIMARY, ServerAdapter 0xffffffff
2013-05-23 13:52:18,145 [0x0000013c] DEBUG LCConnection - CUPS_CONFIG reportResult(): connection error!
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.savePassword], value=[true]
2013-05-23 13:52:18,145 [0x0000069c] DEBUG LCMiddleware - UpdateUserCfg: key=[PAS.SOAP.autoServerDiscovery], value=[true]
2013-05-23 13:52:18,161 [0x0000013c] DEBUG LCConnection - CUPS_CONFIG setState(): [CONNECTING_PRIMARY] --> [ERROR]
2013-05-23 13:52:18,161 [0x00000438] ERROR LCMiddleware - (MWMSG_SERVICELIST_WAITABORTED) ServiceConditions::Wait(1) - ABORTED
2013-05-23 13:52:18,161 [0x00000438] DEBUG LCMiddleware - EPASInterfaceManager::AbortProc() - condition[1]
2013-05-23 13:52:18,161 [0x00000438] DEBUG LCConnection - CUPS_CONFIG stopConnection(STOPPED)
2013-05-23 13:52:18,161 [0x00000438] DEBUG LCConnection - CUPS_CONFIG setReason(): [UNREACHABLE] --> [STOPPED]
2013-05-23 13:52:18,161 [0x00000438] DEBUG LCConnection - CUPS_CONFIG setState(): [ERROR] --> [IDLE]
2013-05-23 13:52:18,161 [0x00000438] DEBUG LCConnection - ConnectionManager: Unregistering connection of type CUPS_CONFIG
***
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I think the main error is on the line: "Failed to log in to SOAP server https://CUPS7/EPASSoap/service, Host unreachable"
From some reading, I understand SOAP/AXL controls interaction between CUPS and CUCM. However, my thinking is that if there is a problem there then CUCM should not show as reachable by CUPS when we check its status. The SOAP services on CUPS are also running fine.
This is a tough one for me and I cant figure out what could be the problem here. Please help!