Hi Everyone,
I'm just looking for feedback as I think I'm missing something or doing something wrong.
I had 3 rack rentals Sat, Sunday and right now booked. Saturday was from 6-8:30 AM. When I tried to login I could get in. After opening tickets and waiting and waiting. I never was able to get in. INE was kind enough to refund my credits.
Sunday morning when I went to log in at 6 AM I kept getting a window saying my rack isn't ready. I opened a ticket and about ten minutes later the issue was resolved and I could login. Rental went find except for my RDP sessions to server 1 and 2. I couldn't type IP addresses. it was inserting underscores or the letter N depending if I used the period on the keyboard side or the Num lock side.
I now have session from 9 AM EST and I couldnt log in because it said the rack wasn't ready. I opened a ticket now a little over 20 minutes later its resolved.
Is this normal behavior? Do you have to wait for the racks to finish some automated process? Has anyone else seen the RDP issue.
Thanks
Jay