Well, I guess I'm glad I'm not the only person having massive problems with the datacenter racks. Admittedly, I'm a datacenter technologies novice. I had an extremely bad experience renting racks (which as you all know are rather difficult to get). Long story short, about a third of my rack rental time was not available due to technical issues - loss of RDP access, FIs randomly rebooting, etc.,. The MDS switches and FIs didn't show up on my telnet menu. Config save not working for 5ks or 7ks. Config left over from previous users as well. Since I didn't have telnet access to the FIs, I wasn't able to get my configs - and the config save feature doesn't do anything for the FIs. The last time the FIs rebooted, the config zeroed out, and so the entire day's work was lost.
I guess this is water under the bridge, but I want to make sure that on future rack rentals, this doesn't happen again. I'm just trying to make sure sure if I add the UCS/SAN add-on that it's actually going to show up in the telnet menu. I've opened multiple support tickets and while they're trying to help me, they each time just eventually direct me here. I've also tried direct emails to INE staff, who understandably are probably very busy people. So I guess posting here is my only recourse.
Can someone tell me what I need to do to avoid another day of wasted time and tokens? Again, I wouldn't post non-technical experiences/questions here - but it's what I've been instructed to do by INE after exhausting every other means of resolution.
Thanks!